FAQ

Welcome to the Play Bubs FAQ Page

We’re here to provide quick and clear answers to your most common questions. If you need further help, please reach out to our customer support team!

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Question #1: How long will it take to receive my order?
Answer:

• Handling time: 1-2 business days
• Transit time: 5-7 business days
• Estimated delivery time: 6-9 business days

For more details, please check our Shipping Policy.

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Question #2: Do you offer free shipping?
Answer:
Yes, we offer free shipping within Australia. For full details, visit our Shipping Policy.

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Question #3: Where is Play Bubs located?
Answer:
Play Bubs is an online baby products store based in Tumbulgum, NSW, Australia. We proudly serve customers across Australia.

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Question #4: What payment methods do you accept?
Answer:
We accept the following payment options to provide flexibility and convenience:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Maestro
• MasterCard
• Shop Pay
• Union Pay
• Visa
• PayPal

For details, refer to our Billing Terms and Conditions.

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Question #5: What if I receive a defective product?
Answer:
If you receive a defective product, we’ll replace it at no cost. Please notify us and return the product within 30 days. More information can be found in our Return Policy.

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Question #6: Can I cancel my order after it’s placed?
Answer:
Yes, we allow a 24-hour cancellation window. Contact us within this time to cancel your order.

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Question #7: What is your return policy?
Answer:
We offer a straightforward return process. Visit our Return Policy page for complete details.

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Question #8: When will I get my refund after returning a product?
Answer:
Once we receive and inspect your returned item, your refund will be processed. Typically, refunds appear on your original payment method within 5-7 business days, depending on your bank or payment provider. See our Refund Policy for more information.

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Question #9: Do you offer any warranties or guarantees on your products?
Answer:
Yes, all purchases come with a 30-day warranty. More details are available in our Return Policy.

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Question #10: How can I contact customer support?
Answer:
You can reach our support team through our Contact page or by sending an email to contact@playbubs.com.

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Question #11: Do you ship internationally?
Answer:
Currently, we only ship within Australia.

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Question #12: Do you have a physical store location I can visit?
Answer:
No, we are an online-only store, which allows us to offer the best prices and a wide selection of products.

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Question #13: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk orders! Please contact our customer support team for more details.

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Question #14: What is the process for exchanging a product?
Answer:
For information about exchanges, please refer to our Return Policy page.

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Question #15: How can I track my order?
Answer:
You can track your order through the Track Order page on our website.

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For More Information

Address
Cnr Riverside Dr and Government Rd, Tumbulgum NSW 2490, Australia

Email
contact@playbubs.com

Phone: +61 485 988 785

Contact Form

Customer Service Hours
Monday to Saturday: 9:30 am to 7:00 pm

We do our best to respond to your emails within 1-2 business days.