Return & Refund Policy
30-Day Easy Free Returns
At Play Bubs, we want you to be completely satisfied with your purchase. If, for any reason, you’re not happy, we offer a simple and free return process.
Return Policy Overview
- Return Window: You have 30 days from the date of receiving your order to initiate a return.
- Condition: Items must be unused, in original condition, and returned with all original packaging.
- Free Returns: We cover the return shipping cost, so there’s no charge to send it back.
How to Return an Item
- Contact Us: Send an email to contact@playbubs.com with your order number and reason for the return.
- Get Return Instructions: We’ll email you a return authorization along with step-by-step instructions.
- Pack Your Item: Securely repack the item in its original packaging, including all accessories, tags, and any documents.
- Print the Shipping Label: We’ll send you a prepaid shipping label to attach to your package.
- Send it Back: Drop off your package at the nearest shipping carrier location as indicated in the return authorization email.
Refund Process
- Inspection: Upon receiving your return, we’ll inspect the item to ensure it meets our return criteria.
- Refund: After inspection, we’ll process your refund. Typically, refunds appear on your original payment method within 5-7 business days, depending on your bank or payment provider.
Exchanges
Looking to exchange an item for a different size, color, or product? No problem! Reach out to us, and we’ll help facilitate an exchange quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
Contact Information
Address
Cnr Riverside Dr and Government Rd, Tumbulgum NSW 2490, Australia
Email
contact@playbubs.com
Phone: +61 485 988 785
Customer Service Hours
Monday to Saturday: 9:30 am to 7:00 pm
We do our best to respond to emails within 1-2 business days.